Privacy Policy

Last Updated: May 23, 2025

1. Introduction

Welcome to Grofera (“we,” “us,” or “our”), an online grocery shopping platform designed to connect local shop owners with customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

2. Information We Collect

• Account Information: Name, phone number, email, and password.
• Shop Details: Items listed, shop address, business hours (for owners).
• Order Details: Customer name, selected items, order status, delivery preferences.
• Chat Logs: Customer-shop conversations for order clarifications.
• Device Information: Browser, device type, OS, IP address.

3. How We Use the Information

• To operate and maintain the platform.
• To improve user experience.
• To contact you about order or account status.
• To prevent fraud or abuse.

4. Data Sharing and Disclosure

We do not sell or rent your personal information. Your data is only shared:

• With shop owners to fulfill customer orders.
• With service providers to maintain the app and infrastructure.
• With law enforcement if required by legal obligation.

5. Data Storage

All data is stored securely using MongoDB Atlas in the cloud. Only authorized personnel can access this data.

6. Cookies and Analytics

We use cookies and basic analytics to track page visits and usage metrics to improve service quality.

7. Your Rights

• Right to access your data.
• Right to update or delete your data.
• Right to request data export.

8. Children's Privacy

Grofera does not knowingly collect data from children under 13. If you believe a child has provided us data, contact us immediately.

9. Data Retention

We retain personal data as long as your account is active or required for legal purposes. Deleted accounts are permanently erased within 30 days.

10. Contact Us

If you have questions about this policy:
Email: b.skk816@gmail.com
Address: Gudur, Andhra Pradesh, India

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last Updated” date above. Continued use of the app means you accept the updated policy.

Disclaimer: This is a general-purpose privacy policy. For legal compliance with local regulations like GDPR or India’s PDP Bill, consider consulting a legal professional.